Welcome to Novo Nail Lounge, I can't wait to meet you! Before you book an appointment I kindly ask that you read through these policies before proceeding, as they are non-negotiable. Thank you for understanding!

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Before Booking

All communications are done by text message only. If you call to book an appointment you will be passed over. The number to text is 443-788-0110, I will answer you as soon as I possibly can. 

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I book all my own appointments, I feel this eliminates confusion and frustration on both our part. I want my clients to leave happy, always, so I want to make sure the correct service is booked for you. If you have never booked with me before, I will ask a series of questions to ensure the proper service is booked and we can avoid as many miscommunications as possible. To book an appointment, you can do so by texting 443-788-0110, with your first and last name, days of the week and times you are available, and the services you are interested in. To review the services offered, go to the 'Services' tab on this website, and click 'See More Services' at the bottom of the page, you will be taken to Vagaro, my booking site, where you can see a full list and description of the services I offer.

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New Clients- Please read before booking

If you request an appointment more than one month from the time of booking, you will be required to pay a non-refundable deposit of 50% of the total services you are booking. This deposit can be paid via Venmo @MelissaAHennessy or through the Vagaro website by invoice texted to the phone number on file. The invoice will be electronic via a link in the text. The deposit must be paid before booking is completed.

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For existing clients, an appointment request for more than two months from the time of booking, a non-refundable deposit of 50% of the total services you are booking will be required upon the time of the appointment request.

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Arriving to Novo Nail Lounge 

Novo Nail Lounge is an individual studio suite located inside My Salon Suite of Bel Air. To enter the building, you will need a code which will be provided to you at the time of booking or shortly before your appointment. Please do not attempt to follow anyone into the building, the door is locked for security purposes. If someone politely holds the door, please just politely decline and still use the code on the keypad just to the right of the door. 

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Adding or changing services the day of is only permitted under certain circumstances. Outside of extenuating circumstances, if you arrive for your appointment and wish to have a different service performed, you agree to pay the difference of the canceled service if the requested service is less than the value of the service canceled. If you have two (2) or more services booked and cancel one (1) or more services after you have already arrived for your appointment, you will still be charged the full amount of the services that were booked, unless the cancellation is at my discretion. 

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Regarding kids- please do your best not to bring children to your appointment, I hope you will understand that I work in a small studio, and a nail salon can be a dangerous place for small kids, with sharp instruments and tools being used during some services. I would never be willing to allow a child to be injured while in Novo Nail Lounge. I do understand, however, that sometimes it is unavoidable, but please do your best to arrange for childcare for the duration of your appointment!

 

After your appointment

I encourage my clients to rebook their next appointment before leaving to ensure they have the time and date that works best for them. You do not have to rebook before you leave, but I do not hold appointment times and book up usually about 2 to 3 weeks out, meaning if you wait until the week of your desired appointment day, I may not have anything open. 

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While I love to meet new people and want to provide services and beautiful nails to everyone who contacts me, I really only work with repeat clients. If you are looking for someone to pop into every few months, I kindly ask that you do not request an appointment with me, as I am looking for long term clients that I can build relationships and create with! 

 

All new clients will be asked to sign a Client Agreement, which lays out my cancelation and rescheduling policies. Cancelation and rescheduling policies are listed below. 

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Canceling and Rescheduling

If you must cancel or reschedule your appointment, I ask that you please give me at least 24 hours notice before your appointment time. If you are an existing client, failure to follow this policy will result in a 50% service charge of the services you had booked to the card on file. If you are a new client, you will not be charged since you will not have a card on file yet, but if it is your first appointment and you cancel or try to reschedule with less than 24 hours notice, you will not be granted another appointment, except at my discretion. I understand that emergencies happen, so in the event that you need to cancel and feel your situation warrants an exception, please explain and I will try to accommodate you. 

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All clients, after signing the Client Agreement, agree to put a valid, unexpired credit or debit card on file for the purpose of charging in the event that you cancel or reschedule with less than 24 hours notice. It is your responsibility to make sure the credit information I have on file for you is up to date. If the card you have on file expires, you will need to provide the updated information in order to continue booking appointments. 

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To cancel you must contact me by text at 443-788-0110, please do not try to text or call the 89885 short code that the appointment reminder texts come from. Those are sent from an automated system and your text will not be received. Texting the 89885 code will not be considered proper cancelation and unless you contact the correct number 24 hours in advance or more, you will be charged at 50% cancelation fee. 

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That said, I truly do understand that emergencies and unforeseen events happen sometimes, which is why every client, per the Client Agreement, will be given one (1) grace appointment a year in which you will not be charged a fee for canceling or rescheduling outside of my policy. That one (1) appointment does not transfer to subsequent years but everyone resets at the beginning of the new calendar year. You have the option to save your grace appointment and pay the 50% cancelation fee if you so wish, if you still have a grace appointment available, I will ask your preference at the time of cancelation.